Shipping & Delivery
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Most orders ship out the same week, depending on how quickly you approve your artwork. If you need your order by a particular date, please email info@mugshotmugz.com
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Shipping rates can vary depending on the speed you select. We offer flat-rate shipping for all our orders.
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Yes, we can ship to PO boxes in addition to standard addresses.
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All our orders ship directly from our office in Nashville, TN!
Items & More
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Our drink insulators are Neoprene, which means they're made to last. They're the highest-quality drink insulators out there.
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To preserve your items, we recommend that you hand wash your items! Although a wash here or there in the dishwasher won't kill them.
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You can use any photo you want, just keep in mind we're required to follow laws that pertain to copyright usage. (In general, you should have permission if you are using someone's image for an item).
In the past, we've done people's houses, boats, plants and so much more, so get creative!
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Yes! All our orders get free art proofs, so you'll approve your order before it's even made. We'll even make some changes for you if you're not liking it. Please keep in mind that rejecting your art proof or requesting edits will delay the production of your order.
Returns & Refunds
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Due to the nature of every item being fully customized, we, unfortunately, aren't able to offer any refunds. If you aren't satisfied with your order, please let us know!
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Please reach out to info@mugshotmugz.com and send a photo with your email! We'll reach out about next steps.
